Read this when you want a fact settled before you open a chat or send an e-mail.
trustWhy do you want my ID before sending me my data?+
Ask for a copy or deletion of your data by writing to
[email protected] from your registered address. The team confirms it is really you before releasing anything, so expect a request for identification. Deletion is honoured unless record-keeping duties require us to keep certain details.
trustWhy can't I get help in Polish or Spanish?+
Chat, e-mail and phone are staffed in English, German, Finnish and Norwegian only. Choose the one you write best and the same adviser keeps your case. A message sent in any other language still gets a reply, but it may take longer to route to someone who can read it.
trustCan I reach a person at three in the morning on a Sunday?+
Support runs 24 hours a day, 7 days a week, so a Sunday at three in the morning is covered like any weekday. Live chat answers in about three minutes and the phone line in about three minutes as well. E-mails land in the queue and are typically answered in six hours.
trustDo I need to send documents before my first withdrawal?+
Yes. Verification takes around 31 hours once your proof of identity, proof of address and payment method check are all with us. Send them early rather than at the moment you cash out. Incomplete files restart the clock, so clear, current documents save you a wait.
trustWhere do I check that this site is properly licensed?+
The licence sits with Gaming Control Board Curaçao under number OGL/2015/7120/097, held by Lucki Casino N.V. That registration dates from 2015 and covers the operation you are using now. Details of the company are listed on this page if you want them to hand.
trustDo I need a reason to shut my account for good?+
No reason is required. Ask support to close the account and say whether you want it reopened later or shut permanently. Closure does not cancel a pending withdrawal, so let any payment clear first. If gambling has become a problem, ask for self-exclusion instead, which blocks play for a set period.